1. What’s the process of ordering from you?

　Step 1: To send your inquiry to us with details of printing specifications, and to send us a sample by courier if necessary. We will quote you accordingly as soon as we have sufficient information. We will also help you to have shipping cost if necessary;

　Step 2: To send us your artworks contained in a CD by courier once we agreed with the quotation and terms;

　Step 3: To send you the proof for approval. Once approved, you will need to send the proof back to us and we will send you a proforma invoice for the payment;

　Step 4: We will produce printing immediately once payment done, and to get it shipped as soon as the printing finished;

　Step 5: We will send you all the necessary documents for customs clearance before the cargo arrive at you;

　Step 6: Please feedback us any comments/suggestions for further improving our services.

2. What type of computer files can I submit for printing?

　We can accept artworks in the following formats:

　Adobe illustrator (up to 11.0)

　Adobe PageMaker (up to 6.5)

　Adobe In Design (up to 3.0)

　Adobe Photoshop (up to 8.0)

　Adobe Acrobat (up to 7.0)

　Macromedia Freehand (up to 11.0)

　Quark X press (up to 5.0)

　Corel Draw (up to 12.0,pc)

　The pixels of the pictures must not be less than 300*300dpi. Fonts used in your artworks are required to be sent together with the artworks in case they happen to miss out from our systems. A copy of the proof from you, or your previous printing samples would always be help.

3. What’s the standard size of yours?

　The standard size of A4 paper in China is 210*285mm rather than European standard of 210*297mm. This is the same situation for A5, A3, etc. Therefore if you want to maximise your money value it would always be help to slightly adjust your artwork size to accommodate Chinese paper standard size.

4. How can I have some more information from you?

　If you would like to have more information such as pricing, shipping costs, delivery time etc. please contact us by email, fax or phone. Please make sure that you leave an accurate contact method of yourself. Also if you could leave as detail as possible on your printing requirements that would be help for us to have an efficient feedback for you. We will also help you to estimate the shipping cost if you could put down the name of the international port close to you.

5. How do you receive the payment?

　We only accept full advance payment for orders with value less than US$5,000. Payment is to be done after proof confirmed and prior to printing.
　 For order value greater than US$5,000 we can accept 50% deposit once order confirmed, and the rest to be paid before shipping.
　 We would prefer to accept payment by T/T (Telegraph transfer) to our bank account in China or Hong Kong. We can also accept small payment via Paypal if you like. We CANNOT accept credit card payment unless you use Paypal to do it.